At Mercadien, we’re proud to have a proven track record of assisting government agencies in taking a more sophisticated approach to administering loan guarantee programs. Our professionals have decades of cumulative experience advising federal agencies and bring the expertise and technical rigor required to drive real-world change.

To demonstrate how we work with federal agencies, we’re sharing a case study that outlines our role in a significant, multi-year engagement with a large federal agency.

The agency is responsible for overseeing a large loan guarantee program by which they review approximately 1,000 loans per year across about 50 different lenders. They faced challenges tracking and analyzing that high volume of loan data. Specifically, they lacked centralized data management and reporting capabilities, and needed a better way to identify trends and issues across lenders.

To address these issues, they partnered with Mercadien to develop a customized tool and new processes to improve their loan oversight capabilities—culminating in a 10+ year partnership and sharpened loan oversight capabilities.

THE CHALLENGE: INEFFICIENT LOAN OVERSIGHT THREATENING PROGRAM INTEGRITY

The federal agency’s loan guarantee program was hampered by several key issues. These issues threatened the program’s overall effectiveness and exposed the agency to potential risks:

• Inefficient monitoring and assessment of a large loan portfolio: The agency was responsible for performing oversight of approximately 1,000 loans annually, spread across about 50 lenders. This volume of loans, combined with the diversity of lenders, made it challenging to maintain consistent and thorough oversight.
• Lack of centralized data management: Loan information was scattered across various systems and formats, making it difficult to aggregate and analyze data effectively. This fragmentation hindered the agency’s ability to gain a comprehensive view of its loan portfolio and identify potential issues or trends.
• Limited reporting capabilities: The agency struggled to generate timely and accurate reports on loan performance, lender compliance, and program effectiveness. This limitation made it challenging to provide stakeholders with the necessary insights and demonstrate the program’s value.
• Difficulty in identifying trends and systemic issues: Without a centralized system for data analysis, the agency found it challenging to spot patterns or recurring problems across multiple lenders or loan types. This gap in their oversight capabilities potentially allowed systemic issues to persist undetected.
• Inability to quantify program penetration: The agency lacked the tools to effectively measure and demonstrate the extent of its oversight activities relative to the total loan portfolio. This made it difficult to justify resource allocation and prove the program’s effectiveness to stakeholders.

These challenges made it difficult for the agency to manage risks, ensure compliance, and demonstrate the value of its loan guarantee program effectively. Addressing them would require a comprehensive solution that could centralize data, enhance monitoring capabilities, and provide robust analytics and reporting tools.

THE SOLUTION: A CUSTOMIZED, DATA-DRIVEN OVERSIGHT TOOL

Mercadien developed and implemented a comprehensive solution tailored to the agency’s specific needs. The new tool focused on centralizing data, standardizing issue tracking, and enhancing reporting capabilities.

Here’s how it worked:

STEP 1: DATA COLLECTION & CENTRALIZATION

Mercadien created a centralized platform to collect and store data for all of the agency’s loans and lenders. This system implemented tracking for specific benchmarks and critical loan details, including loan amounts, origination programs, and loan status. By gathering comprehensive data in one place, the agency could now easily access and analyze crucial information across its entire portfolio.

The new database allowed for the standardization of data formats and definitions, ensuring consistency in reporting and analysis. This standardization was crucial for comparing performance across different lenders and loan types, providing a more accurate picture of the program’s overall health.

STEP 2: ISSUE LIBRARY DEVELOPMENT

A key component of the solution was the development of a standardized issue library containing approximately 6,000 issues. This library enabled the agency to categorize and track common problems consistently across lenders. It also allowed for customization of issues for specific situations, ensuring flexibility and accuracy in reporting.

The issue library was designed to evolve over time, with the ability to add new issues as they were identified and retire obsolete ones. This dynamic approach ensured that the agency’s oversight remained relevant and responsive to changing market conditions and regulatory requirements.

STEP 3: REPORTING & ANALYTICS

Mercadien also designed custom dashboards for findings, penetration, and trends analysis. These dashboards enabled quick generation of reports on top issues and lender performance, providing the agency with actionable insights at their fingertips.

The reporting system included features such as drill-down capabilities, allowing users to move from high-level summaries to granular details as needed. This flexibility empowered agency staff to investigate issues thoroughly and make data-driven decisions.

STEP 4: LONG-TERM TREND ANALYSIS

Mercadien designed the custom tool to continuously track data over an extended period. This long-term perspective provides invaluable historical context for issue prevalence and resolution, and allows the agency to identify persistent problems and measure the effectiveness of interventions over the years.

The trend analysis capabilities included sophisticated statistical tools to identify emerging patterns and predict potential future issues. This proactive approach enables the agency to address problems before they become systemic, potentially saving significant resources and maintaining the integrity of the loan program.

STEP 5: IMPLEMENTATION

Mercadien worked closely with the agency to customize existing tools to meet their specific needs. During this step, they focused on key metrics for tracking and analysis, ensuring that the most critical data points were captured and easily accessible. The new system was carefully integrated with the agency’s existing processes for loan review and oversight, minimizing disruption and maximizing adoption.

The implementation process also included comprehensive training programs for agency staff, ensuring they could fully leverage the new system’s capabilities. Mercadien also provided ongoing support and regular system updates to address evolving needs and incorporate user feedback.

RESULTS: 10 YEARS OF TRANSFORMED LOAN OVERSIGHT

Mercadien’s implementation of the customized tool and process led to a significant transformation in the agency’s loan oversight capabilities.

It resulted in several key benefits:

• Enhanced oversight capabilities: The agency was better able to quantify penetration into the loan program, with a clear understanding of top issues across lenders. This allowed for more efficient monitoring and assessment of loans.
• Data-driven decision making: Armed with robust analytics, the agency could now identify trends and focus on critical areas with greater precision. This approach supported targeted education and outreach efforts, allowing the agency to address systemic issues proactively.
• Improved industry education: The wealth of data and insights generated by the new system made it easier for the agency to participate in trade associations and workshops. Agency representatives could now present data-backed findings on common issues and best practices, elevating the quality of industry-wide discussions and initiatives.
• Demonstrable performance improvements: The system allowed the agency to track and quantify reductions in specific issues due to targeted interventions, providing concrete evidence of the program’s effectiveness over time.
• Streamlined reporting: The agency could now generate comprehensive reports on program performance, lender compliance, and risk exposure with minimal manual effort, freeing up staff time for more value-added activities.

The long-term impact of this solution extended beyond immediate operational improvements. Over our 10+ year partnership, the agency has seen substantial enhancements in its loan oversight program.

The data-driven approach has allowed the agency to adapt its oversight strategies proactively, focusing resources on areas of greatest need and impact. This long-term perspective has been crucial in driving continuous improvement, maintaining the integrity of the loan guarantee program, and establishing the agency as a leader in effective financial oversight.

SHARPEN YOUR LOAN OVERSIGHT WITH MERCADIEN

Federal agencies face complex and often unique challenges in loan portfolio oversight. Mercadien’s customized solutions transform data management and reporting capabilities, tailored to your unique goals and challenges. Our expert team helps agencies improve efficiency, enhance regulatory compliance, and drive continuous improvement with tailored solutions like centralized loan data, standardized issue tracking, powerful analytics for trend identification, and more.

Don’t let inefficient processes hold you back. Contact Mercadien today to optimize your loan guarantee management program and deliver measurable results.

DISCLAIMER: This advisory resource is for general information purposes only. It does not constitute business or tax advice and may not be used and relied upon as a substitute for business or tax advice regarding a specific issue or problem. Advice should be obtained from a qualified accountant, tax practitioner or attorney licensed to practice in the jurisdiction where that advice is sought.