Outstanding CPA and Advisory Services
Mercadien values each and every client we have the opportunity to serve; and our clients recognize the value we provide. Here’s why they choose Mercadien:
understanding our client and providing hands-on support
Our clients benefit from a hands-on approach and individualized service from team members, including partners and senior management, who take a vested interest in every interaction and engagement. For more than 55 years, we have embraced an entrepreneurial outlook, enabling us to directly relate to our clients in understanding the challenges they face and supporting them in achieving their goals.
achieving innovative solutions through collaboration
Our clients receive innovative solutions from our diverse group of professionals, all of whom encompass varied viewpoints, expertise, and perspectives. Through team collaboration, we access resources across different practice areas, ensuring that our clients receive comprehensive solutions to meet their objectives.
Our clients feel confident knowing their engagements are managed by well-trained, committed and passionate professionals year after year in part a result of Mercadien’s remarkable staff continuity. Our employee turnover rate is 50% better than our profession’s average.
Anticipating changes with industry insight and expertise
We support our clients in navigating potential obstacles and obtaining sophisticated solutions by anticipating the challenges, risks, and opportunities they face in relation to business cycle, regulatory compliance, and the economy. Our comprehensive knowledge and expertise in our clients’ industries and the services we perform is evidenced by the successes our clients achieve.
DELIVERING THE MERCADIEN CLIENT EXPERIENCE
Each client receives a high level of service, passion, and attention to detail from our people. Our proactive approach to client service delivery and relationship-building includes:
- 1. KNOW YOUR CLIENT: We stay perpetually engaged with our clients to ensure we remain abreast of their challenges, goals, industry trends and nuances, and business operations.
- 2. NO SURPRISES: Our associates develop a clear understanding of service expectations, strive to meet those expectations, and always seek client feedback.
- 3. COMMUNICATION: We are committed to responding promptly to our clients and proactively providing information, which helps to solidify a relationship of trust and reliability.
SUPPORTING OUR COMMUNITY
Our clients know that they are engaged with a firm driven by integrity and social responsibility. Mercadien enthusiastically supports the communities in which we work and live while staying abreast of the issues that affect the marketplace and our clients. Our associates currently serve more than 100 civic and charitable organizations through board leadership, committee membership, fundraising, volunteerism, and in-kind contributions. Through individual employee efforts and the Mercadien Foundation’s focus on support, education, and outreach, we fulfill our unwavering tenet to give back to the communities we serve.