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MCare®  Managed IT Support

MANAGED IT SUPPORT SERVICES THAT ARE COMPREHENSIVE AND RELIABLE

Is your company’s technology keeping you up at night? Can you say with confidence that your most sensitive data is safe? Do your systems consistently help you keep costs down?

The right systems and processes can make or break an organization. As technology continues to rapidly change and evolve, you need a team of professionals that can provide you with information technology consulting services that include comprehensive multi-level managed IT support. From routine system management to complete IT outsourcing, our MCare programs handle it all – so you can focus on doing what you do best – running your business.

At Mercadien, we can either partner with your in-house team or come onboard and serve as your outsourced IT department. Once engaged, we will take you through a detailed process that will assess your current technology environment, offer ways to modernize, improve and create a roadmap on how you can move forward. We know our clients and what is important to them, live by the philosophy of “no surprises,” and are committed to responding promptly to build trust and solidify our reliability. We call that delivering the Mercadien Client Experience.

CONFIDENCE IN YOUR SYSTEMS

With MCare, you receive a variety of services that keep your company protected. We are a highly skilled team of security engineers, certified ethical hackers, network engineers, system administrators and project managers here to take care of the day-to-day administration to keep your systems available and secure as well as to optimize your data and infrastructure. We pride ourselves in offering affordable information technology consulting services to numerous organizations of varying size, industry, and location.

OUR MCARE® MANAGED IT SUPPORT SERVICES INCLUDE

  • Virtual System Administration (VSA) – Greater security, stability and reliability – that’s the MCare bottom line. MCare is a web-based technology system that monitors the critical health status of IT assets and applications, remotely diagnosing problems before they occur. As comprehensive IT support offered in three programs according to your needs, MCare can provide protection for your IT infrastructure, monitor your entire network, and automate administrative functions to optimize staff time. All for an affordable, fixed monthly fee.
  • Cloud Services – Are you ready to move to the cloud? It’s now easier than ever with MCare Cloud, our solution for any company who needs remote availability, flexibility and scalability. We are cloud specialists, offering set-up, monitoring, and operating systems and applications support. Discover the benefits of working in the cloud and watch your organization grow.
  • Backup & Disaster Recovery (BDR) Nobody wants to think about losing their company’s data, but if you don’t, you might lose something bigger – your business. Having an action plan in place for backup and disaster recovery is critical to your company’s health. Gain peace of mind with our MCare BDR solution. We simplify the set-up, provisioning, and management of data backup recovery protocols for network administrators in any size organization with any volume of data.
  • Office 365 – Email, data, IT resources, and productivity tools right at your fingertips. We’ll help you get started with Office 365, determining the right plan for your organization – all while keeping an eye on any compliance and regulatory issues that emerge.
  • Security Awareness Training – Did you know that 91 percent of successful data breaches start with a spear-phishing attack? Such attacks are increasing exponentially with every industry and company at risk. Users are targeted via email or embedded web links that are designed to cripple organizations. Our MCare Security Awareness Training teaches your employees to understand how they are being targeted and what to avoid. Educate your staff and protect your business.
  • MFolderMFolder is your answer to working remotely and securely. Our MFolder is an easy way for your organization to share and sync important data across multiple platforms while keeping security a top priority. Control how information is accessed and take your data with you wherever you go.
  • Mobile Device Management (MDM) MCare MDM is the fastest, most comprehensive way to configure devices for enterprise access and secure corporate data on smartphones and tablets – all from a single screen. These are scalable services that can expand as you need to secure your applications, documents and control expenses on all your mobile devices. Gain complete control for mobility in your IT environment.
  • SafeGuard Encryption Organizations today face the challenge of keeping data safe without user disruption. MCare SafeGuard Data at Rest Encryption services make that possible by rendering data unusable in the wrong hands. Not only will you be protecting your organizations’ data, you are also able to meet compliance regulations.

COMMUNITY INVOLVEMENT

  • New Jersey Association of Mental Health & Addiction Agencies – IT Council
  • New Jersey School Board Association
  • Crossroads Programs – Event Coordination Committee
  • Lower Bucks County Chamber of Commerce – Technology Committee
  • National Italian American Foundation – Leadership Council
  • Union League of Philadelphia
  • Association of Environmental Authorities – Technology Committee

our leadership team

Blase Salvatore

Blase E. Salvatore, II

Managing Director at The Mercadien Group, President of Mercadien Technologies

Chris Mangano

Chris Mangano

Vice President, Sales & Marketing, Mercadien Technologies

Contact us to learn more

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