Chief Operating Officer at The Mercadien Group
Operations, Project Management
As Chief Operating Officer of Mercadien, Karen West oversees and maintains the firm’s infrastructure, in the areas of human resources, strategic planning, financial analysis, facilities, project management and marketing. Focused on achieving operational efficiencies while maintaining a high-quality outcome, she develops and implements initiatives that support Mercadien, its core values and strategic goals. Karen collaborates with key personnel to build successful teams, streamline workflow processes, promote growth and enhance the culture at Mercadien.
As shown through her favorite Michelle Obama quote, “Value everyone’s contribution and treat everyone with respect,” Mercadien’s associates and clients are always number one in Karen’s eyes. Whether it’s heading Mercadien’s Associate Advisory Committee or offering advice to clients with a human resources or project management issue, Karen consistently puts others first and offers a helping hand whenever possible. She cares about the health and well-being of Mercadien’s associates and has coordinated fitness and wellness programs, among others. Organizing Mercadien’s WOW awards, which encourages employee recognition, Karen believes in rewarding Mercadien’s associates for their hard work and going above and beyond.
Karen has extensive experience in the areas of accounting, project management, operational efficiency, and marketing. In the past, she worked in Big Pharma for Johnson & Johnson and Novartis, where she evaluated the effectiveness of promotional and consumer marketing programs. She also worked in the departments of corporate and research finance as well as cost accounting. Her vast knowledge of these areas makes Karen a well-rounded and valuable resource to Mercadien.
Personal Fact: Karen enjoys being in the great outdoors. Some of her hobbies include tennis, bike riding, and taking long walks with her chocolate lab, Libby. She loves spending time with her family and traveling to Maine, her favorite spot to cross-country ski.