Knowledge and Insights

MDS Foundation – Fortune 500 IT Support at Small Nonprofit Pricing

The Myelodysplastic Syndromes (MDS) FoundationThe Myelodysplastic Syndromes (MDS) Foundation was established by an international group of physicians and researchers to provide an ongoing exchange of information relating to MDS. Since its inception, MDS has conducted 12 international symposia in Austria, the United Kingdom, the United States, Spain, Czech Republic, Sweden, France, Japan, Italy, Greece, Scotland, and Berlin. A major Foundation effort involves an international information network. This network provides patients with referrals to Centers of Excellence, contact names for available clinical trials, sharing of new research and treatment options between physicians, and extension of educational support to physicians, nurses, pharmacists and patients.

MDS Foundation’s staff is small, but their cause is big; the research they help to advance leads to quality-of-life improvements for individuals managing the disorder and for extended families supporting their loved ones. MDS depends on their technology infrastructure to ensure proper business operations. Prior to becoming a Mercadien Technologies client, MDS wasn’t receiving reliable service; email-messaging, server performance, and data backup were all intermittently failing.

A mutually trusted colleague of Mercadien and MDS decided an introduction was in order. After meeting with Mercadien, MDS moved forward with a Technology Review. The results identified vulnerabilities, risks, and areas of improvement. Mercadien devised an upgrade plan for MDS’s network based on a phased- strategy which focused on simplifying their platform; several unnecessary devices were decommissioned along with positioning appropriate upgrades where needed. Mercadien also moved MDS into the Cloud, providing reliable, cost- effective services which stabilized messaging.

MDS enrolled in Mercadien’s MCare-Program; all IT-assets are supported proactively with constant monitoring, alerting Mercadien engineers to problems before they have a chance to escalate. MDS is also enrolled in Mercadien’s Continuous-Data-Protection (CDP) program, providing tapeless data backup offsite, ensuring business continuity as well as Mercadien’s Office-365 service, delivering email in the cloud for one monthly fee. MDS’s partnership with Mercadien provides a sound, reliable approach to managing IT and the peace-of- mind knowing there is a technology plan in place that is appropriate for their organization.

“MERCADIEN TECHNOLOGIES’ HAS SIMPLIFIED OUR COMPUTING ENVIRONMENT AND DRAMATICALLY IMPROVED RELIABILITY. I NO LONGER WORRY ABOUT TECHNOLOGY KNOWING THE MERCADIEN TEAM IS ON-BOARD.”

~Susan Hogan, Operating Director, MDS Foundation, INC.

MERCADIEN TECHNOLOGIES – MDS FOUNDATION – VALUED ALLIANCE

Problems

Solutions

  • Technology planning
  • Decentralized IT-support
  • Costly, unreliable email
  • Tape-based data backup
  • Technology Assessment: detailed blueprint of current network identifying risks and vulnerabilities offering a clear upgrade plan to achieve cost-efficiencies.
  • MCare Virtual System Administration (VSA): monitoring of mission-critical IT-assets, remotely diagnosing problems before they occur and ensuring immediate response.
  • MCare Office-365: to achieve streamlined mail-management offering real-time continuity for access.
  • MCare Continuous-Data-Protection (CDP): tapeless, real-time-offsite data streaming providing backups every 15-minutes to ensure a manageable Recovery-Point.

“MCARE GIVES OUR STAFF THE CONFIDENCE THAT WE CAN MANAGE OUR FOUNDATION WITHOUT THE INTERRUPTION OF TECHNOLOGY ISSUES.”

~Tracey Iraca, Grants Director, MDS Foundation, Inc.