Knowledge and Insights

Autism New Jersey – Streamlined IT Support

Autism New Jersey - Streamlined IT SupportAutism New Jersey is the largest statewide network of parents and professionals dedicated to improving lives of individuals with autism spectrum disorders. Self- advocates, families, the professionals who work with them, government officials, the media, and concerned state residents all turn to Autism New Jersey for information, compassionate support, and training. Autism New Jersey is committed to ensuring safe and fulfilling lives for individuals with autism, their families, and the professionals who support them. Through awareness, credible information, education, and public policy initiatives, Autism New Jersey leads the way to lifelong individualized services provided with skill and compassion.

Autism New Jersey has been supported by Mercadien Technologies for nearly a decade; strategic planning, IT asset optimization including end of life rotations to ensure maximum usage and entrance into the cloud to achieve reliability and cost-savings have all been part of the long-term relationship. Autism New Jersey has relied on the Mercadien team to manage and evolve their IT services on a comprehensive level.

Autism New Jersey serves as a critical resource in supporting individuals and families throughout the state; based on this important mission, the management team at Autism New Jersey doesn’t have the time to worry about their computers. As a Trusted-Partner, Mercadien has been able to modernize Autism New Jersey’s network through a cost-effective phased-strategy; this has resulted in positioning current technologies while being mindful of budget restraints.

Autism New Jersey is enrolled in Mercadien’s MCare-Integrated-IT-Service; all IT-assets are monitored proactively-alerting Mercadien engineers to problems, allowing immediate response and resolution. Autism New Jersey is also enrolled in Mercadien’s Backup-Mercadien’s Office-365 service which delivers email in the cloud for a simplified monthly fee. The partnership with Mercadien has allowed Autism New Jersey to concentrate on advancing support programs crucial to the community, while knowing they have a reliable IT infrastructure to fulfill these important services.

“MERCADIEN TECHNOLOGIES' PROFESSIONALISM AND RELIABILITY PROVIDES THE AUTISM NEW JERSEY STAFF WITH THE CONFIDENCE THAT OUR COMPUTERS ARE RUNNING WELL AND OUR IT IS WHERE IT NEEDS TO BE.”

~Suzanne Buchanan, Psy.D., BCBA-D, Executive Director, Autism New Jersey

MERCADIEN TECHNOLOGIES – AUTISM NEW JERSEY – TRUSTED PARTNERSHIP

Problems

Solutions

  • Technology planning
  • Centralizing IT-support
  • Costly, unreliable email
  • Tape-based data backup
  • Technology Assessment: detailed blueprint of current network identifying risks and vulnerabilities offering a clear upgrade plan to achieve cost-efficiencies.
  • MCare Virtual System Administration (VSA): cabling monitoring of mission-critical IT-assets, remotely diagnosing problems before they occur and ensuring immediate response.
  • MCare Office-365: to cloud-based email management offering 24/7/365 access to email with real-time backup, virus/spam/malware protection and continued access from any computer at any location.
  • MCare Backup-Disaster-Recovery (BDR): tapeless, real-time-offsite data streaming providing backups every 15-minutes along with emergency standby server capability ensuring continuance of operations.

“MCARE’S FIXED-PRICE IT-SUPPORT MODEL ALLOWS ME TO ACCURATELY BUDGET FOR IT-ADMINISTRATION.”

~Brian Lazar, Controller, Autism New Jersey