Knowledge and Insights

Advancing Opportunities – Trusted Technology Management

Presenting StrategyAdvancing Opportunities provides a wide variety of services to advance the independence of children and adults with all types of disabilities, including assistive technology, community education services, family support, inclusive recreation programs, personal assistance services and residential programs. Advancing Opportunities provides advocacy to individuals with disabilities and their families, helping them lead full lives. Through their work with school districts and teachers, Advancing Opportunities helps to make classrooms and curricula accessible to students of all abilities. Another important area is working with employers to help make it possible for men and women with disabilities to earn a living as well as providing a wide variety of family support services and respite care along with residential services that allow people with disabilities to live where they choose.

Advancing Opportunities’ management is responsible for maintaining multiple offices throughout New Jersey; the footprint of technology that anchors these location is critical in delivering these important services. Prior to starting their relationship with Mercadien three (3) years ago, Advancing Opportunities didn’t have a Technology-Plan and their support was reactive, creating significant challenges with resolving problems quickly.

Advancing Opportunities’ management recognized that a change needed to be made regarding their IT environment. After several meetings, it was decided that Mercadien Technologies would perform a comprehensive Technology Assessment. The review covered all locations, focusing not only on IT-assets but also operational processes and software, ensuring all aspects of current and future business practices were addressed. The result was a detailed blueprint that identified a scalable-phased approach to executing the required upgrades; this strategy proved to be cost-effective while providing Advancing Opportunities with much needed improvements, all within their budget parameters.

Advancing Opportunities is enrolled in Mercadien’s MCare-Guardian-IT-Service; all IT-assets are monitored proactively-alerting Mercadien engineers to problems,  allowing immediate response while also covering onsite support. Advancing Opportunities is also enrolled in Mercadien’s Backup-Disaster-Recovery (BDR) program which provides tapeless data backup offsite as well Mercadien’s Office-365 service which delivers seamless, reliable email in the cloud, all for one monthly fee. Advancing Opportunities’ relationship with Mercadien is a true partnership that provides their management with the confidence of knowing they have a reliable IT infrastructure now, and into the future.

“WE USED TO WORRY ABOUT OUR TECHNOLOGY PLANNING AND SUPPORT; NOW THAT WE HAVE MERCADIEN, WE DON’T ANYMORE.”

~Bill Curnan, CFO, Advancing Opportunities

MERCADIEN TECHNOLOGIES – ADVANCING OPPORTUNITIES – RELIABILITY

Problems

Solutions

  • Technology planning
  • Centralizing IT-support
  • Costly, unreliable email
  • Tape-based data backup
  • Technology Assessment: detailed blueprint of current network identifying risks and vulnerabilities offering a clear upgrade plan to achieve cost-efficiencies.
  • MCare Virtual System Administration (VSA): monitoring of mission-critical IT-assets, remotely diagnosing problems before they occur and ensuring immediate response.
  • MCare Office-365: cloud-based email management offering 24/7/365 access to email with real-time backup, virus/spam/malware protection and continued access from any computer at any location.
  • MCare Backup-Disaster-Recovery (BDR): tapeless, real-time-offsite data streaming providing backups every 15-minutes along with emergency standby server capability ensuring continuance of operations.

“MCARE’S COVERAGE OF OUR CORE NETWORK INFRASTRUCTURE MAKES IT POSSIBLE FOR ME TO FOCUS ON ASSISTING STAFF.”

~David Lam, IT Administrator, Advancing Opportunities